Connect with simple video calls

Empowering lives through digital inclusion

Get in touch with Loopeli

Amazing facts

60

Talked more often

60

Manage the technology

60

Longer calls

40

Outgoing calls

40

Easy to connect with family

Staying connected with our loved ones through videos and images not only gives us a sense of independence and security but also helps us combat loneliness. It’s important to embrace these modern tools for staying close to the people who matter most.

Upcoming challenges for nursing homes

Quality and Standards

Maintaining and improving care quality is an ongoing challenge, especially when it comes to meeting the diverse needs of an aging population.

MentalHealth and Dementia Care

The need for specialized care for older adults with dementia and other mental illnesses is increasing, which places demands on training and resources.

Technological Changes

Implementing new technology to improve care and efficiency can be challenging, both technically and in terms of staff training.

Social Isolation

Many older adults experience social isolation, which can affect their health and well-being. Creating meaningful activities and social interactions is important but can be difficult to achieve.

Staff Shortages

There is already a shortage of qualified personnel in elder care, and this shortage is expected to worsen. Recruiting and retaining competent staff will be crucial.

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Loopeli enables

Users - Simplicity & Safety

Independence and participation increase activity in daily life, reducing involuntary loneliness and enhancing quality of life, which in turn decreases the need for care and medication.

Relatives - Complements visits in Person

Increased accessibility via simple video calls encourages participation and enhances security, reducing stress and alleviating guilt for an improved quality of life.

Providers - mitigate increased levels of care

Improves communication with residents and families, fostering greater understanding.

3 simple functions

Large, clear images and symbols make it easy and safe to use.

Video calls

Only invited family members can communicate with the elderly person, ensuring that sellers and fraudsters cannot make contact.

Postcards

Family members can send pictures with text to the tablet. The image is automatically displayed on the screen and is saved to an image library once the display is turned off.

Radio

The radio feature lets you enjoy music and stay updated on the latest news and weather.

What makes Loopeli unique?

Many of our users live in care homes and struggle with digital communication. They often need help from staff to make or receive phone and especially video calls, which leads to a loss of independence and even a sense of isolation for the recidents but also time consuming for the staff.

Loopeli has created a video communication service so simple that 93% of its users can use it on their own. This allows residents to connect with their families independently, freeing up staff to focus on more specialised tasks. As a result, your care home can operate more efficiently and transparent while providing a higher level of service.

Plug and play delivery

Loopeli have created a licensing package specifically for care providers.

Our service comes bundled with a tablet and stand, delivered plug and play ready to use. From here Loopeli handles all communication, administration and support with the relatives so that your team does not have to learn the serviec and support of it. It should not be a time consuming task to provide your recidents with Loopeli, you should only benefit from the upside of them using it.

Flexible pricing plans

Choose from 1 to 36 months, starting at £19.99 per month.

Care providers offer Loopeli to their residents, with the option to offer it for free, at a subsidized rate, or have the resident cover the cost.

A £99 setup fee is added to each subscription. The fee includes:
–Tablet setup, updates, and configuration
–Family license activation and tablet pairing
–Ongoing administration and support for the family during the rental period
–Hardware warranty and insurance for the rental period

Want to learn more?

CLICK HERE TO BOOK A DEMO
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Exclusive limited-time offer!

Try - for 2 months for 2 famillies

Discover how Loopeli can enhance the lives of your residents, strengthen family connections, and support your team-all at no cost to you!

Easy-ready-to-use

We'll handle everything. Just choose two individuals from your care facility who would benefit from a two-month trial. We'll provide ready-to-use packages and manage all communication and support with their families.

Register - your interest

By filling out the form - book a demo - we can contact you to go through the details of the arrangement.

How do you implement Loopeli in your care home?

Demonstration

The service is shown to users and their families. If they are interested, relatives or staff can fill out a registration form on the website.

Data sourcing

Loopeli will reach out to a relative, answer any questions, and set up the account.

Delivery & Installation

Delivery and easy installation are included with plug-and-play setup. Login details for the account will be provided to the family members.

support and administrations image

Support and administration

Loopeli manages all administration and support with relatives, ensuring that staff and care facilities do not need to be familiar with the service. This approach makes us keep a higher servicelevel and also helps us maintain compliance with GDPR regulations. When families accepts the terms of their accounts on Loopeli, they are informed about how we adhere to current personal data legislation.

gdpr

Loopeli can be linked to CQC regulations and the single assessment framwork

  • 9: Person-centred care
  • 10: Dignity and respect
  • 11: Need for consent
  • 12: Safe care and treatment
  • 13: Safeguarding service users from abuse and improper treatment
  • 15: Premises and equipment
  • 17: Good governance

FAQ

Loopeli is a digital platform that connects people through easy-to-use video calling and more.

Loopeli offers a user-friendly interface for video calls, designed to be accessible to everyone.

For businesses, we offer a demonstration package. This is designed for individuals who are unsure, allowing them to test the service for a limited period..

Once the user returns the package, Loopeli clears the user data, and then the package is ready to be used by a new user.

Yes, our process is based on the care homes offering Loopeli exclusively to its residents and their relatives. From there, Loopeli takes over everything. This means that the care home does not have access to any data, which means that Loopeli is not a data processor.

Loopeli handles everything! The care homes only needs to show/demonstrate that you offer the service, and after that, we take over the communication with the relatives. We ensure that everyone who should be invited is included, and we also manage the ongoing administration, such as inviting more members or changing radio stations.

You need an internet connection since the call is conducted over the internet. You can connect either via Wi-Fi or using LTE/4G mobile data.

By providing your email address here on the page or contacting us at xxxxxx@loopeli.com. We will reach out to you with more information.

Loopeli is transforming

Mr.Wilson’s life

Enhancing Care through Improved communication. Windlesham Manor is a small private residence that accommodates 37 residents, each with unique care needs. The manager, originally from Sweden, brings many years of experience in elderly care from both Sweden and England.

He believes that England faces similar challenges to those in Sweden, particularly the lack of simple technology that enables vulnerable groups to communicate with their families. After attending one of Loopeli’s webinars in the spring of 2024, he reached out to Loopeli and decided to trial the service at Windlesham Manor.

One resident, Mr. Colin Wilson, lives with Parkinson’s disease, which has significantly impacted his daily life. Recently, he has found it increasingly difficult to use his phone due to dexterity issues and cognitive impairment. Consequently, he often relied on staff for reassurance and to discuss his concerns, as he felt he was losing control of his life and worried about his family.

When Loopeli was introduced, Mr. Wilson experienced an immediate change. The staff became concerned when they noticed he was spending less time seeking their reassurance. With Loopeli, he gained control over his communication with his family, allowing him to connect independently. As a result, he now spends more time in his room talking to his children, especially his son in Canada, whom he had not seen for a long time.

A lower need for sedative medication

Mr. Wilson’s well-being and self-confidence have noticeably improved. He is now less worried and anxious, which has led to a reduced need for sedative medication. While medication plays an important role, it often comes with side effects. Reducing sedative use has boosted Mr. Wilson’s energy and overall well-being, and it’s wonderful to see such positive changes in a short time.

We are now considering a broader introduction of Loopeli at our facility. The benefits we’ve observed extend beyond our residents; their relatives also appreciate being able to supplement their in-person visits with video calls. Families have shared that they feel safer and less stressed knowing their loved ones can easily reach them via video. During calls, relatives can show their parents where they are and what they’re doing, allowing them to participate in activities and outings from afar. This connection brings joy not only to the residents but also to their families.

Additionally, we’ve noticed a positive impact on our care staff. Happier residents and improved communication with their families allow staff to focus on other essential tasks. By offering Loopeli, we believe we can significantly enhance the quality of care at our facility.

The importance of family support

Loopeli has been tested at a nursing home in Örebro with the support of the Innomera research hub in Sweden. Described below is the need and purpose of this test, as well as the results and lessons learned. You can also read about reflections from relatives and staff before and after using Loopeli.

Major Concerns About Communication

The need for improved communication was highlighted by a family with a relative who had recently moved into a nursing home in Örebro. They reached out to the company’s occupational therapist, prompting management to initiate a limited test of a potential solution.

Prior to this trial, several issues and challenges were identified, particularly regarding everyday communication between relatives and residents. Families reported that conversations were often brief and that they struggled to talk freely with their loved ones in the home. Additionally, relatives frequently encountered difficulties reaching their family members when they wished to, as the department phone was often busy.

There were also concerns that staff members handling calls sometimes misinterpreted conversations, making it hard for families to connect intimately or engage in open discussions. This lack of effective communication has generated anxiety among both residents and their relatives. The absence of regular contact with family can lead to heightened feelings of loneliness and a sense of exclusion.

Facts About Testing and Implementation

The testing phase for Loopeli was June 1st – December 31st 2023. The evaluation process involved in-depth interviews with both a family member and an occupational therapist from the care provider.

Conclusions emerged from the evaluation:

  1. There is a significant demand for straightforward communication solutions for individuals with cognitive impairments, which also alleviates some of the burdens on care staff.
  2. When technology is user-friendly, it offers several benefits, including enhanced security, greater independence, and reduced feelings of loneliness

Facilitating Independent Communication

The primary aim of the test was to determine whether Loopeli could promote independent communication. This technology is designed to enhance safety, ease the dependence on care staff for communication, even for those facing cognitive challenges.

Staying in touch with family every day is incredibly valuable

Relatives feel that residents can easily make and receive calls using Loopeli. This system allows service users to connect with family members whenever they want. Families appreciate communication flows smoothly. If one family member is busy, others can be reached and answer the call instead.

The care provider’s occupational therapist has noted Loopel has greatly improved communication abilities for the residents. Usually care staff help with calls by holding the phone and even at times participating in conversations. The phones used for calls are the same phone units used for call bell alarms, which can interrupt calls and cause un necessary stress for both residents and staff, when the alarms goes off and the phone starts buzzing and the call needs to be ended to allow staff attending to the call bell.

“Before Loopeli, conversations were planned, and they were often short”

A lower need for sedative medication

Loopeli allows residents to participate in family activities through video calls. Family members often call the resident during outings and other events, enabling them to join from a distance. Sometimes, the video call remains active while each person goes about their own activities, yet they still feel a sense of togetherness and shared everyday life. Additionally, the ability to send pictures, like postcards, for the resident to view on the tablet fosters a feeling of connection to daily life. Family members have mentioned that this helps reduce the emptiness that can come when a loved one suddenly becomes absent from their routine.

Being able to fall asleep with a peace of mind

They say that the resident sometimes calls in the evening or when he can’t sleep because he feels lonely and worried about his relatives. Through video calls, a sense of belonging and security is created. You don’t even have to talk, just see each other – it creates security and peace. This allows him to fall asleep knowing that someone is there for him.

Make space to be sad together

Reduce anxiety and stress

Relatives say that the resident occasionally calls when he can’t find things, like the TV box or clothes, and feels stressed and worried. howeve, when using Loopeli, relatives can easily help and calm the resident’s anxiety and stress.

Relatives also mention that the resident can become worried and stressed when they have to go away or cannot visit. Thanks to Loopeli, they can stay in touch even when they are away or working, which helps alleviate the resident’s worries.

The occupational therapist notes that Loopeli has helped the staff better understand the resident’s feelings of anxiety and depression. The resident tend to hiding his emotions and doesn’t want to be burden, which resulted in him not speaking his mind when he felt upset. However, he expressed his feelings to his partner through Loopeli, which allowed the staff to become aware of his emotional state.

The occupational therapist believes that the calls via Loopeli have helped reduce the resident’s worries and anxiety because he can independently reach out to his family. Loopeli has the potential to reduce feelings of loneliness and isolation, providing the resident with a greater sense of security and comfort at home.

Protecting privacy

The relative says that with the help of Loopeli, she can communicate freely with her partner at the care home. He can now tell about everything he feels and worries about in everyday life

The relative also says that in the past, when the staff attended the call, some things her partner said could be misinterpreted and create unnecessary negative reactions among the staff. Relatives say that in such a situation it becomes difficult to say what you want when more people (staff) are involved in the conversation. It is important to be allowed to be sad or complain without anyone else (the staff) hearing these conversations.

Reflections following the trial

  • Relatives can contribute to improved healthcare quality in several ways:
  • They can be quick to take on new initiatives, even if everything isn’t always clear to the care staff.
  • They can listen carefully and safeguard the resident’s own story.
  • Relatives also wish to be able to call the resident directly without care staff needing to answer. Although this is not currently a problem for this specific resident, it could become an issue if the resident’s condition deteriorates. Today, it is not a problem for this particular tenant, but it could become a problem if his condition deteriorates.

"Technology should not be an obstacle for the elderly to keep in touch with their relatives, it should rather stimulate and encourage contact”

Does Loopeli work in dementia care homes?

Loopeli has witnessed the frustration experienced by families when the desire to communicate is present, but the ability to do so is limited.

In an effort to understand the challenges faced by elderly individuals when it comes to embracing new technology, particularly video calls, Loopeli conducted a trial in collaboration with a private care business. The trial involved testing the video call service on 15 service users and their families, who resided in different nursing homes and displayed varying levels of cognitive impairment.

The results of the trial were promising. Nearly 9 out of 10 families reported increased frequency of communication, expressing that the ability to see and interact with their loved ones resulted in more meaningful conversations and a stronger sense of connection. Additionally, 67% of participants found it easier to reach one another through video calls.

The trial also revealed that the elderly were able to initiate and receive calls independently, reducing their reliance on staff for support. An overwhelming 93% of families found the technology easy to use, even among individuals with cognitive impairment.

An impressive 52% of the 1264 calls made during the trial were initiated by the elderly themselves, highlighting their active desire for communication. The presence of more family members on an older person’s account correlated with an increase in the frequency of calls, with an average of 3.4 family members per account.

More information

Do you want to learn how Loopeli elevate your residents' lives?

Discover the simplicity and reliability of Loopeli and how it can elevate the quality of life for your residents and their families. By implementing Loopeli, you’re not just enhancing their experience—you’re also adding significant value to your organization.

Join us for an exclusive demo where you’ll gain valuable insights from other facilities that have successfully integrated Loopeli in the UK and Sweden. Don’t miss this opportunity to learn how you can transform your service!

Sign up now to schedule your first demo and take the first step towards enhancing your residents’ lives!

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Contact us

Send us an email with your questions to info@loopeli.com

Ready to raise the standard of living with Loopeli?

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